Blog
Overcome the Loyalty Objection
Loyalty isn’t deserved, it needs to be earned. How to overcome a prospect’s guilt regarding staying with an existing service provider. If a prospect truly believes your service is better […]
Tags: Sales, Emotional Intelligence, Engagement, Client Relationships
Thinking vs Feeling
Have you ever thought about the difference between the words think vs feel? When you think something, it could imply you don’t actually know it. For example, if you […]
Tags: Leadership, Emotional Intelligence, Communication, Critical Thinking
Let’s Get Engaged!
Employee Disengagement One of the most common observations about employees nowadays is that they are disengaged. But, what did we expect? We have seldom created a culture of open and […]
Tags: Change Management & Motivation, Engagement, Communication, growth mindset, company culture
People Can Change… Can’t They?
Food for Thought In 1975, a Kodak engineer went to the company’s leadership and described what he had created—the first digital photograph! They expressed their astonishment at his brilliance and […]
Tags: Leadership, organizational change, growth mindset, awareness
Do Sales Assessments Really Help?
One of the most interesting challenges I face when training and coaching people is when I encounter two kinds of people. The first kind I refer to as a “Yeah […]
Tags: Sales, Sales Leadership
May I be Excused, My Brain is Full
Think Better. Providing action-oriented training to help leaders create better outcomes for employees and businesses. Why Is Thinking So Hard? What makes the job of the thinker such a difficult […]
Tags: Critical Thinking, Opportunity, Perspective
Always, Never or Perhaps Something Different
As a leader who is managing multiple generations, personalities and workplace challenges, it can be easy to lose faith in your team. When people fail to meet our expectations […]
Tags: Leadership, Emotional Intelligence, Communication, Self-Control
Beyond Engagement
With all the buzz about how to engage people virtually, here are three quick tips to get people locked in from the get-go Magic Wand – ask the audience […]
Tags: Engagement, Employee, Presentation, Virtual
I Don’t Know
What is so hard about those three little words? Is it that we assume people will question our knowledge? Or our credibility? Maybe it is what those words tell […]
Tags: Sales, Client Relationships, Communication, Self-Awareness
Make Rejection Comfortable
Remember that motto we were taught growing up… “Do unto others as you would have them do unto you.”? Well, for those of us who have been rejected at one […]
Tags: Emotional Intelligence, Motivation, Rejection, Sales Leadership