Blog

  Loyalty isn’t deserved, it needs to be earned. How to overcome a prospect’s guilt regarding staying with an existing service provider. If a prospect truly believes your service is better and would prefer working with you, then it would be a no-brainer for them to move forward right? The problem is, even when people know the […]

Employee Disengagement One of the most common observations about employees nowadays is that they are disengaged. But, what did we expect? We have seldom created a culture of open and honest communication and as a practical rule, that environment will not invent itself. It can only happen intentionally. Only by creating an atmosphere where employees […]

Food for Thought In 1975, a Kodak engineer went to the company’s leadership and described what he had created—the first digital photograph! They expressed their astonishment at his brilliance and marveled at his ability to predict the future of their industry. Oh wait…. That’s not what happened… The company’s leadership told him that there was […]

One of the most interesting challenges I face when training and coaching people is when I encounter two kinds of people. The first kind I refer to as a “Yeah But”. Yeah But’s are people who when learning something new are stubborn and resistant and default to a fixed mindset. The Yeah But’s proudly exclaim […]

  As a leader who is managing multiple generations, personalities and workplace challenges, it can be easy to lose faith in your team. When people fail to meet our expectations regarding delegation, problem-solving, decision-making, or follow through you can start to develop a discouraged and impatient mindset. This often results in among other things, starting […]

  With all the buzz about how to engage people virtually, here are three quick tips to get people locked in from the get-go Magic Wand – ask the audience a question that gets them thinking about a dream problem they experience and would love solved related to the webinar topic . Have them type […]

  What is so hard about those three little words? Is it that we assume people will question our knowledge? Or our credibility? Maybe it is what those words tell us about ourselves that makes us so uncomfortable. The good news is that being able to say “I don’t know” speaks more to your ability […]

Remember that motto we were taught growing up… “Do unto others as you would have them do unto you.”? Well, for those of us who have been rejected at one time or another, which is all of us, you wouldn’t wish that feeling on your worst enemy. Rejection is painful on a number of fronts. […]

Last week, I was in the kitchen doing dishes and was quietly watching my 13-year-old son staring at his computer screen during online learning. What a rare opportunity I thought! I can see if he participates, how he learns, and how his teachers engage their students.   While in earshot, I heard some class participation […]