Blog

3 Steps to Follow When You Are Criticized and Blamed

June 11, 2024 | Mark Altman Scroll to the bottom for a downloadable PDF. What is your default reaction when someone criticizes or blames you? ❓ Do you meet the […]

Tags: Leadership, Emotional Intelligence, Mindfulness, Communication, Self-Awareness, Perspective, Curiosity, Empathy

Accountability – A Powerful Tool of Influence and a Powerful Way to De-escalate Frustration

June 5, 2024 | Mark Altman If you travel for business, you’ve been there – getting ready to board a plane and hoping there is enough room in the […]

Tags: Leadership, Emotional Intelligence, Communication, Perspective, Conflict, Empathy

Cultural Communication Habit #11: Default to Questions, Not Statements

May 23, 2023 | Mark Altman Scroll to the bottom for a downloadable PDF. Effective communication is not just about the words we use, but how we use them. […]

Tags: Leadership, Emotional Intelligence, Mindfulness, Communication, Self-Awareness, Perspective, company culture, Curiosity, Empathy

Dear Mark: My boss is consistently late or even misses our 1-on-1s and I’m nervous to say something. How do I approach them?

January 11, 2023 | Mark Altman The Problem: Your boss is either consistently late or doesn’t show up at all for your 1:1s. In addition, they don’t give […]

Tags: Managing Up

Dear Mark: What is this prospect actually telling me?

November 17, 2022 | Mark Altman Most people remember “Dear Abby”. If you don’t, “Dear Abby” is a column in a newspaper or magazine where people have written in […]

Tags: Sales, Self-Awareness, Influence, Written Communication, Attention Management

Can’t We All Just Get Along? Removing the Great Divide in Generational Communication

November 4, 2022 | Mark Altman Think about a time when you have heard a colleague, member of the senior leadership team, or a direct report say one of […]

Tags: Multi-Generational Intelligence, Leadership, Emotional Intelligence, Communication, Self-Awareness, Perspective, company culture, Curiosity, Empathy

In a galaxy not too far away, psychological safety exists

October 26, 2022 | Mark Altman How does someone take simple and immediate steps to create trust within their team? Below are some techniques that will assist you in […]

Tags: Coaching, Leadership, Emotional Intelligence, Communication, Employee, Trust, company culture, Psychological Safety

The #1 Key to Employee Engagement, Performance, and Retention

September 13, 2022 | Mark Altman In our last posts, we covered why rewards aren’t enough to improve employee engagement and retention. We also shared why consequences have consequences […]

Tags: Coaching, Leadership, Emotional Intelligence, Engagement, Motivation, Employee, Commitment, Curiosity

This is the Last Time We Can Have This Conversation

August 30, 2022 | Mark Altman Performance improvement is a critical part of every leader’s job – but if you’re like most leaders, it’s probably something you don’t enjoy, […]

Tags: Change Management & Motivation, Coaching, Leadership, Engagement, Motivation, Employee, Conflict, Commitment

Why Benefits and Bonuses are Not the Key to Employee Retention

August 23, 2022 | Mark Altman As an executive or HR Leader, if you’ve ever tried to improve employee retention with one-size-fits-all methods, you’ve probably ended up frustrated and […]

Tags: Leadership, Emotional Intelligence, Engagement, Communication, Employee, Influence, awareness, company culture