Practice Assertiveness

Customizable in length and duration 

OVERVIEW

Do you often feel as though you fail to get your opinions heard, or that people readily dismiss or undermine your views when you are managing up or across? Maybe you have a habit of handling situations aggressively when managing your team, or perhaps you lack the confidence to speak up in key situations?

Assertiveness is the key to better managing yourself, people, and situations. In courageous conversations, it can help you to influence others in order to gain acceptance, agreement, or behavior change. It is the single biggest factor in determining an individual’s leadership potential – and it can be learned.

This module trains leaders to find a balanced, assertive management style that maximizes productivity, efficiency, and employee engagement.

• Overcome what holds you back from being assertive
• Identify key differences between aggressive, assertive, and passive communication
• Recognize ways to focus on issues — instead of personalities — to get the job done right the first time
• Establish connection and rapport and create an environment of trust