Manage Emotions
Customizable in length and duration
OVERVIEW
One reason performance and accountability conversations fill us with dread is that they often turn emotional, with one or both parties feeling angry, defensive, or intimidated. If we’re not careful, what we say and do in these heightened emotional states has the potential to damage trust and weaken our relationships.
In this module, you’ll learn a powerful tool for diffusing emotion, showing compassion, and building rapport, even while discussing difficult topics.
- Discover how to handle irrational thinking and overcome negative emotions
- Respond and don’t react when you get triggered
- Learn and master a 4-step process for shifting people’s emotions
- Keep composure when feeling angry, defensive, or intimidated