Courageous Conversations: Managing Down and Across

Customizable in length and duration 

OVERVIEW

Do members of your team struggle with inconsistent performance, broken commitments, and unmet expectations? When leaders notice performance problems like inconsistent follow-up, poor attention to detail, and missed deadlines, they are often hesitant to address these challenges head on – and even when they do, they often have repeat conversations because they solve the wrong problem, tap-dance around the real issues, and struggle to motivate a team member to behave differently.

This module teaches leaders to develop essential dialogue and influence skills to proactively hold difficult performance conversations and close the gap between actual and expected behaviors.

• Facilitate challenging conversations with openness and curiosity
• Learn the difference between manipulation and persuasion
• Solve the root cause problem and avoid repeated conversations
• Discover how to create cooperation instead of forcing compliance