Conflict Management and Resolution

Customizable in length and duration 

OVERVIEW

Differences are inevitable. Divisive conflict is preventable. Learning to communicate assertively across differences is the key to becoming more connected, resilient, and effective at crafting lasting solutions for any challenge.

This module incorporates insights and tools from mediation, interpersonal communications, appreciative inquiry, organization development, and psychology to help participants engage in constructive, often groundbreaking conversations that can improve poor communication, align agendas, embrace different values, and restore trust to lay the foundation for collaborative action.

• Deal with conflict sensitively and assertively
• Identify triggers to manage conflicts and difficult emotions more effectively
• Discern the feelings behind the needs and wants of others
• Repair damaged relationships and break the pattern of “us” vs “them” dynamics
• Build cooperation, collaboration, and teamwork with your employees using empathy as a tool of influence