The Power of Apology MindsetGo Radio Show Segment 1 June 27
Category: Podcasts
An apology removes shame from the receiver of the apology and puts it on the maker of the apology.
5 Motives to apologize:
1. Decrease the suffering of others
2. Restore the relationship
3. Restore pride
4. Relieve guilt
5. Avoid punishment
The four ingredients of an effective apology:
1. Acknowledgment:
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.
2. EXPLANATION:
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic. The receiver of wrongdoing often will say, “you owe me an explanation.”
3. REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.