Leading in a Hybrid World

In a post-COVID-19 world, significant change is taking place in how employees operate with each other, with taxpayers, and vendors. Now that municipalities are shifting past their immediate response to the crisis, we’ve entered into a temporary “new normal.”

The Bristol County Association is pleased to present Mark Altman, a communications and leadership expert who works with some of the nation’s top brands. Mark will be presenting a keynote on Hybrid Leadership & Virtual Engagement customized to Treasurer/Collectors, and municipal officials by addressing how to:

• Use empathy as a tool of influence
• Ask the right questions to gauge employee engagement and satisfaction
• Set and manage expectations
• Overcome fears and concerns about managing virtually
• Facilitate habit replacement and behavior change