Customer For Life, Part 4: Managing Feedback and Communication

With information available at their fingertips, customers expect to get what they want, when they want it. Our four-part Customer for Life training provides the skills, tools, and knowledge to identify, under­stand, and cope with the acceler­ating pace of change and
trans­formation. Discover the power to influence the outcome of even the most challenging customer service situations. Allow your frontline associates to effectively influence, engage, connect with, and form long-lasting relationships with your customers.

Managing Feedback and Communication

Gathering customer feedback isn’t just about finding and addressing customer concerns — it’s about gaining a solid understanding of customer needs, wants, and issues. Gain insight into what customers value most as well as identify important trends and patterns that contribute to business success. Your leaders will master the skills to utilize feedback and communication thus improving your service and your business.

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