Customer For Life, Part 3: Manage Emotional and Unreasonable Customers

With information available at their fingertips, customers expect to get what they want, when they want it. Our four-part Customer for Life training provides the skills, tools, and knowledge to identify, understand, and thrive in the accelerating pace of change and transformation. Allow your frontline associates to effectively influence, engage, connect with, and form new and strengthen existing relationships with customers and contractors. Attendees will solve the very problems they experience daily and learn strategies through simulation and role plays so they can immediately apply these skills in their day-to-day activities. Attendees will utilize consultative skills to influence thoughts, feelings, and actions by learning how to:

Manage Emotional and Unreasonable Customers

With information available at their fingertips, customers expect to get what they want, when they want it. Many organizations are not passing those expectations down to their teams, causing employees to feel pressured, overwhelmed, and ill-prepared. Participants will learn how to effectively set, communicate, and manage expectations, underpromise and over-deliver, and convert frustrated customers to loyal fans.

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