Customer For Life, Part 3: Emotional Intelligence: Managing Difficult Customers

With information available at their fingertips, customers expect to get what they want, when they want it. Our four-part Customer for Life training provides the skills, tools, and knowledge to identify, under­stand, and cope with the acceler­ating pace of change and
trans­formation. Discover the power to influence the outcome of even the most challenging customer service situations. Allow your frontline associates to effectively influence, engage, connect with, and form long-lasting relationships with your customers.

Emotional Intelligence: Managing Difficult Customers

With information available at their fingertips, customers expect to get what they want, when they want it. Many organizations are not passing those expectations down to their teams and cause employees to feel pressured, overwhelmed, and ill-prepared.

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