Customer For Life, Part 2: Email Essentials

With information available at their fingertips, customers expect to get what they want, when they want it. Our four-part Customer for Life training provides the skills, tools, and knowledge to identify, under­stand, and cope with the acceler­ating pace of change and
trans­formation. Discover the power to influence the outcome of even the most challenging customer service situations. Allow your frontline associates to effectively influence, engage, connect with, and form long-lasting relationships with your customers.

Email Essentials

Email is an essential tool for business communications, but poorly composed emails can cause tension, confusion, or other negative consequences. Learn how to create email messages that are understood as intended. Capture your audience’s attention through strategies to ensure that your use of email is clear, organized, and effective.

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