Customer For Life, Part 2: Discover what matters most to customers and contractors

With information available at their fingertips, customers expect to get what they want, when they want it. Our four-part Customer for Life training provides the skills, tools, and knowledge to identify, understand, and thrive in the accelerating pace of change and transformation. Allow your frontline associates to effectively influence, engage, connect with, and form new and strengthen existing relationships with customers and contractors. Attendees will solve the very problems they experience daily and learn strategies through simulation and role plays so they can immediately apply these skills in their day-to-day activities. Attendees will utilize consultative skills to influence thoughts, feelings, and actions by learning how to:

Discover what matters most to customers and contractors

Participants will learn empowering ways to understand your clients’ needs and then work with them to reach the solution required and own the outcome! Ask the right primary questions and listen to identify the right follow-up questions to enable prospects and clients to come to conclusions on their own about change, problem-solving, and buying decisions. Gain your client’s commitment to start actual “first steps”.

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