Customer For Life, Part 1: Read People and Situations

With information available at their fingertips, customers expect to get what they want, when they want it. Our four-part Customer for Life training provides the skills, tools, and knowledge to identify, understand, and thrive in the accelerating pace of change and transformation. Allow your frontline associates to effectively influence, engage, connect with, and form new and strengthen existing relationships with customers and contractors. Attendees will solve the very problems they experience daily and learn strategies through simulation and role plays so they can immediately apply these skills in their day-to-day activities. Attendees will utilize consultative skills to influence thoughts, feelings, and actions by learning how to:

Read People and Situations

Sometimes we misjudge how our actions affect others. Becoming more aware of the things we say and lessening the times we act out of impulse while pitching to customers can help develop our sense of self-awareness. A self-aware salesperson understands when to talk and when to listen to a customer, and when to dig deeper. Gain insight into what customers value most. Your staff will acquire the fundamental skills to build first and lasting impressions by improving all customer touchpoints through recognizing blind spots, active listening, and asking intuitive questions.

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