Customer For Life, Part 1: Client Onboarding

With information available at their fingertips, customers expect to get what they want, when they want it. Our four-part Customer for Life training provides the skills, tools, and knowledge to identify, under­stand, and cope with the acceler­ating pace of change and
trans­formation. Discover the power to influence the outcome of even the most challenging customer service situations. Allow your frontline associates to effectively influence, engage, connect with, and form long-lasting relationships with your customers.

Client Onboarding: First and Lasting Impressions

First impressions are made during that first call or meeting with a new client. Your staff will acquire the fundamental skills to build first and lasting impressions by making the customer feel welcome, improving all customer touchpoints through active listening, and through asking intuitive questions.

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