Courageous Conversations: Managing Down and Across

Do members of your team struggle with inconsistent performance, broken commitments, and unmet expectations? When HR executives and team leaders notice performance problems like inconsistent follow-up, poor attention to detail, and missed deadlines, they are often hesitant to address these challenges head-on. Even when they do, they often have repeat conversations because they solve the wrong problem, tap-dance around the real issues, and struggle to get to the root cause of the right problem.

This seminar allows participants to develop essential dialogue and influence skills to proactively hold difficult performance conversations and close the gap between actual and expected behaviors.

• Facilitate challenging conversations with openness and curiosity
• Learn the difference between manipulation and persuasion
• Solve the root cause problem and avoid repeated conversations
• Discover how to create cooperation instead of forcing compliance

Tri-State SHRM 2023 Conference

Over 25 HR thought leaders will share their insights and expertise to help you address the realities of the future of work. Roles are changing, demands on the workforce are shifting, and HR will be leading the way. Put real questions to the speakers and gain strategies to prepare your company and employees for the challenges ahead. We’ll go behind the scenes with HR leaders to discuss strategy, talent acquisition, engagement, diversity/equity/inclusion/belonging, learning and development, and more!

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