BOSCON 2023

Join Mark Altman at BOSCON 2023 for Courageous Conversations – Managing Down & Across.

Do members of your team struggle with inconsistent performance, broken commitments, and unmet expectations? When executives and team leaders notice performance problems like inconsistent follow-up, poor attention to detail, and missed deadlines, they are often hesitant to address these challenges head-on. Even when they do, they often have repeat conversations because they solve the wrong problem, tap-dance around the real issues, and struggle to get to the root cause of the right problem.

This seminar allows participants to develop essential dialogue and influence skills to proactively hold difficult performance conversations and close the gap between actual and expected behaviors.

Learn how to:

• Reframe mindsets when having conversations about change.
• Facilitate challenging conversations with openness and curiosity.
• Understand the difference between manipulation and persuasion.
• Solve the root cause problem and avoid repeated conversations.
• Discover how to create cooperation instead of forcing compliance.