MINDSET GENERATIONAL INCLUSION
2 hours, half-day, or full-day
OVERVIEW
Our Multi-generational intelligence programs focus on maximizing generational similarities and capitalizing on their differences. This training program strives to develop an inclusive corporate culture while strengthening teamwork. When engaged, employees are excited to demonstrate their desire and proactively contribute to company goals, growth, and culture.
Our programs use actual organizational challenges submitted by the participants, who work on them individually, in pairs and teams throughout the workshop. This approach means in addition learning new tools and techniques, attendees gain experience in applying them to and solving real-world communication challenges.
- Your multi-generational organization has a difficult time working together towards targets or collaborating on projects.
- Multi-generational conflicts are negatively affecting productivity, team culture, and effective communication
- Engagement and retention among employees of all levels has decreased drastically due to lack of understanding and collaboration among peer groups
- Active listening
- Team building
- Collaboration
- Self-awareness
- Conflict Management
- Giving & receiving feedback and constructive criticism
- Utilize the strengths of each generation to support the growth and success of the others
- Strengthen teamwork to boost productivity
- Transform how you communicate verbally non-verbally and through active listening
- Reduce turnover and build company loyalty
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
HR team members
Back To TopicsBack To Multi-Generational Intelligence
WINNER’S CIRCLE
THE POWER TO PERFORM; ACHIEVE PROFESSIONAL GOALS AND CREATE EXTRAORDINARY RESULTS
Launch & Learn, 2 hours, half-day
OVERVIEW
In this four part series, MindsetGo breaks down the major components of sales through building both technical, industry-driven knowledge and emotional intelligence skills.
Part 1, Formulating a Winning Mindset, focuses on combining product knowledge with a customer-driven ethos to be more proactive, and looking inward to understand participants’ own motivators so they can better cope with success, challenges, and disappointment.
Part 2, Relationships Before Revenue, is a comprehensive evaluation of the perception of oneself and others in order to maximize the ability to connect, accelerate success, and engender trust in relationships.
Part 3, Influence, Motivate, and Inspire, centers on building advocacy skills, confidence, assertiveness, and influence by understanding what motivates others throughout the decision making process and leveraging those factors to secure commitment.
Part 4, Outplay, Outthink, Outperform the Competition, teaches participants how to differentiate themselves and their organization from the first interaction verbally and virtually, using motivational interviewing, win-win negotiation templates, and demonstrating value over benefits and features.
- Fear of rejection
- Non-returning or one-time customers
- Slow to achieve buy-in and commitment
- Buyers’ assumptions shape their agendas, inability to connect with clients and understand needs
- Passive communication styles rather than assertive and confident
- Body Language Reading
- Active Listening
- Storytelling
- Self-awareness
- Motivational Interviewing
- Building Trust
- Determine, forecast, measure and embrace outcomes
- Develop resiliency skills to maintain confidence
- Adapt your approach, communication style, level of detail, pace, etc. based on customer expectations and interactions
- Connect to clients through emotional intelligence, reading body language, and active listening
- Relationship building: communicate values to build trust
- Storytelling: weave a compelling story about your brand, product, or yourself within your sales pitch
- Self-awareness: identifying challenges that may be detracting from effectiveness
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
Learning and Development Personnel
No formal sales training
Outdated sales training
First time leaders through seasoned managers
No formal leadership training
Managers who need higher performance from their team
Back To TopicsBack To Sales
PRIORITIZATION & TASK MANAGEMENT
Launch & Learn, 2 hours, half-day
OVERVIEW
Most professionals are bombarded every day with a constant stream of emails, unforeseen pop-ups that “only you” can fix, and interruptions that can derail your entire day. If you have ever left the office with your To-Do list partially completed, or been frustrated with projects that are passed due but you cannot seem to spend enough time on, this course can help alleviate some of that pressure.
With MindsetGo’s mindfulness and process-based strategies, you can separate your emotional response from stress and tackle your workload confidently and effectively.
- Not enough time to address long term projects with day-to-day tasks in the mix
- Difficulty effectively focusing on projects with constant emails, meetings, and other interruptions
- Unsure how to prioritize varying projects and daily tasks
- Inability to say “no” to additional assignments when your workload is maxed
- Self-awareness
- Stress management
- Process building
- Resiliency and adapting to change
- Critical thinking and problem solving
- Time management
- Accountability
- Critically examine a normal day and discover routine obstacles/interruptions and how to overcome them
- Evaluate varying time management strategies against your own strengths, weaknesses, and workflow to determine what works for you
- Set long-term and short-term goals using personalized time management templates and share those goals with an accountability partner, group, or supervisor
- Reflect after completing a task, analyze your processes, success, and challenges and identify ways to improve
- Establish a routine and maintain your new habits
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
Learning and Development Personnel
No formal sales training
Outdated sales training
First time leaders through seasoned managers
No formal leadership training
Managers who need higher performance from their team
Back To TopicsBack To Sales
NEGOTIATION & BUDGETS
Launch & Learn, 2 hours, half-day
OVERVIEW
Lower the price and risk not making enough or stick to your price and risk losing the sale? You can avoid making that choice. Be more effective getting paid full price and handling price objections. Apply the skills and knowledge to Influence your buyer’s perception of cost, value and benefits.
This 3 part series focuses on negotiating to create win-win solutions, understanding how and when to talk about money, and being resilient through pressure from pricing and competition.
- You feel as though you’re being used as a comparison or “price point” in order to get a better deal with someone else
- Lack of confidence under competitive pressure
- Poor negotiation and conversational skills
- Not effective in communicating value or what makes your products/services “different”
- Negotiation and Communication Intelligence
- Customer Service
- Differentiation
- Self-Awareness
- Empathy
- Inquiry Skills
- Negotiate the best win-win solutions that keep profits, margins, and customer satisfaction high
- Transition negotiation into a joint problem-solving session.
- Turn “price” and “cost” conversations into “value” and “ROI” conversations
- Determine when and when not to submit a proposal without a budget
- Deal with diminished budgets and requests for discounts
- Avoid feature-to-feature combat and motivate your prospect to see your solution as a custom fit
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
Learning and Development Personnel
No formal sales training
Outdated sales training
Back To TopicsBack To Sales
PROSPECTING
Launch & Learn, 2 hours, half-day
OVERVIEW
Buyer attention spans are short, decision makers are hard to reach, there’s 100 times more noise and clutter than just a few years ago, and it takes more than networking, referrals, and repeat business to maintain a healthy pipeline of qualified leads.
Our Prospecting program trains participants to influence the gatekeeper, disqualify the non-buyer with the right questions, and apply tactical problem solving on phone calls, face-to-face interactions, over email, and on LinkedIn. The program also teaches resiliency skills to overcome what holds people back from making the calls, and how to deal with rejection and disappointment when leads fall through.
- Fear of rejection
- Inability to motivate oneself to make sales calls
- Exhausted sales network
- Unhealthy one-time buyer to returning customer ratio
- Sales call templates that just don’t work
- Networking
- Critical thinking and problem solving
- Confident communication and phone skills
- Discerning underlying assumptions, reservations, and motivators
- Active listening
- Overcoming fears and bad habits
- Overcome roadblocks and convert leads
- Qualify the buyer
- Improve customer interactions with active listening, inquiry-based discovery,
- Increase cross-selling opportunities
- Be assertive with outbound prospecting
- Identify new networks and sales pools
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
Learning and Development Personnel
No formal sales training
Outdated sales training
Back To TopicsBack To Sales
PERCEPTION AND BODY LANGUAGE
Launch & Learn, 2 hours, half-day
OVERVIEW
Studies show that as much as 55% of communication is conveyed through body language; it is essential that professionals know how to read, interpret, and respond to it.
You will learn how to interpret all types of body language as well as how to communicate through body language that is open and invites collaboration from your teams and departments, and makes others feel comfortable to approach you during meetings, to give feedback, or work jointly on a project.
- Members of your team, your employees, or even your clients perceive you as “unapproachable”
- Sometimes you are unsure of the message colleagues are trying to convey, due to the fact that their body language does not match their verbal communication
- You are having a hard time connecting with certain members of your team or staff
- You feel as though your body language or facial expressions sometimes give your team, staff, colleagues, or clients off-putting signals
- Self-awareness
- Self-regulation
- Emotional intelligence
- Body language and observation skills
- Active listening
- Becoming aware of your own and others nonverbal behaviors to understand the messages you are sending/receiving
- Decoding body language signals, facial and vocal expressions
- Controlling what your body says
- Talking without speaking
- Listening and observing for what to watch for
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
Learning and Development Personnel
No formal sales training
Outdated sales training
First time leaders through seasoned managers
No formal leadership training
Managers who need higher performance from their team
Back To TopicsBack To Sales
HOW TO DIFFERENTIATE YOURSELF
Launch & Learn, 2 hours, half-day
OVERVIEW
This training is a mix of how you present yourself and how others see you. A strong personal brand is what differentiates you from your competition and represents how you are seen, heard and understood. By learning how to stand out, participants will know how to articulate what makes themselves and their company unique.
Through networking simulations and group activities, participants experience each step of the networking process from making a first impression to building referral partnerships. Participants finish the program with a newfound confidence and knowledge to ask the right questions, excel at relationship-building and influence people, decisions, and results.
- Inability to articulate your organization’s unique value, products, services, etc.
- Difficulty connecting with clients or building referral relationships
- Unsure how to create a personal brand or where to start
- Poor first impression/inability to make lasting impressions
- Often used as a price-point comparison for other opportunities
- Self-awareness
- Self-advocacy
- Perspective taking skills
- Communication Intelligence
- Inquiry-based discovery
- Demonstrate your beliefs, values and abilities
- Change, clarify, and create the perceptions you seek
- Establish trust and build credibility verbally and virtually
- Improve and leverage your professional relationships so you maximize referral opportunities
- Identify and articulate what differentiates you from the rest
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
Learning and Development Personnel
No formal sales training
Outdated sales training
First time leaders through seasoned managers
No formal leadership training
Managers who need higher performance from their team
Back To TopicsBack To Sales
OVERCOMING OBJECTIONS
Launch & Learn, 2 hours, half-day
OVERVIEW
Key decision makers can be hesitant, resistant, or even apathetic. Learn how to respond to an objection and how to address it so your answer becomes the reason for moving forward. Participants will learn how to use questions to handle the most often used stalls and objections heard from prospects.
By using questions to bring up concerns and expectations before the prospect has a chance to, you remove the roadblocks and streamline the process, building rapport as a thoughtful sales professional as you do so.
- Lead times are too long, and not enough turn into sales
- Sales team is reactive rather than proactive to the same objections they hear from almost every client
- Lack ability to confidently assuage clients’ objections
- Difficulty identifying the root causes of objections and stalls
- Critical thinking
- Inquiry-based discovery
- Perspective taking skills
- Proactive problem solving
- Negotiation
- Confident communication
- Resiliency under pressure, objections, and challenges
- Discover hidden objections through motivational interviewing
- Use the “Objection Autopsy” to comfortably and confidently address the primary objections, and separate objections from conditions
- Deal with objections in a conversational, non-adversarial way
- Learn what to do when deals get stuck and you are missing your forecast
- Present the ROI case and maximize the impact of your solution so you can to decrease buyer resistance
- Assess and improve your current responses to stalls, like “Call me back next month, “Not interested/No need”, “Have a supplier/Under contract” “Too busy”, “Send me your information” etc.
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
Learning and Development Personnel
No formal sales training
Outdated sales training
First time leaders through seasoned managers
No formal leadership training
Managers who need higher performance from their team
Back To TopicsBack To Sales
DECISION MAKING
Launch & Learn, 2 hours, half-day
OVERVIEW
Bring predictability and consistency into your sales process and learn the knowledge and skills to uncover the decision-making people, process, and criteria of your clients. Know how to turn your intermediate decision maker into an “inside salesperson.” Know how to get your “inside salesperson” committed to your cause before he or she goes in front of the committee for you.
Find out how to recruit your “inside Salesperson” and neutralize those people that may have concerns or favor a competitor’s services over yours. Understand how to get commitments from the different types of buyers you’re prospecting.
- Too many leads lost
- Sales team is never sure who they should be “convincing” when sending proposals, follow-up emails, etc.
- Struggle to get past the sales “gatekeepers”
- Proposals are sent and dismissed before they reach decision makers
- Lack of awareness regarding corporate sales structure
- Critical thinking and problem solving
- Building trust and influence
- Market/Consumer research and analysis
- Process-based habit change
- Conversational Intelligence
- Differentiation
- Gain access to those influencing the decision makers
- Understand what motivates those involved in the decision process
- Train influencers to become inside salespeople.
- Neutralize the competitor’s fans on the buying team
- Drive consensus among complex, multiple decision makers
- Get rid of “think-it-overs”
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
Learning and Development Personnel
No formal sales training
Outdated sales training
First time leaders through seasoned managers
No formal leadership training
Managers who need higher performance from their team
Back To TopicsBack To Sales
STORY SELLING
Launch & Learn, 2 hours, half-day
OVERVIEW
Salespeople often rely on product knowledge and use it prematurely. The question is not whether product knowledge is valuable and should be used; but how to use it and when? Shifting the focus from how you are going to help to WHY clients should act is integral for connecting with your prospects. Be able to articulate with emotion and enthusiasm what you want them to learn, to feel, and to do.
Story Selling helps connect with and engage an audience by painting a vision for the future and creating lasting impressions with the narratives you have constructed.
- Unhealthy one-time-buyer to returning customer ratio
- Lack of relationships with clients
- Sales team is unmotivated, unenergized
- High turnover on leads, unhealthy closed-lost to closed-won ratio
- Active listening
- Conversational intelligence
- Empathy & perspective taking skills
- Create and articulate a vision
- Paint a compelling picture of how the buyer’s world will improve when they buy from you
- Tell third-party stories to create confidence in the ability of your company to deliver the necessary solution
- Understand how to effectively use vocal variety and energy
- Choose the most efficient words to convey your point
- Use verbal and non-verbal techniques to project confidence
- Articulate why you do what you do
PHNjcmlwdD4KdmFyIHggPSBkb2N1bWVudC5nZXRFbGVtZW50c0J5Q2xhc3NOYW1lKCJmdXNpb24tcG9zdC10aXRsZSIpOwp4WzBdLnN0eWxlLnZpc2liaWxpdHkgPSAiaGlkZGVuIjsKPC9zY3JpcHQ+Download Workshop PDFRequest Additional Information
DELIVERY OPTIONS
Webinar
On-site
eLearning
WHO SHOULD ATTEND
Social Influencers
Changemakers
High-potentials
Those who struggle to be assertive
Learning and Development Personnel
No formal sales training
Outdated sales training
Back To TopicsBack To Sales