Accountability, emotional intelligence, conflict resolution

Accountability, emotional intelligence, conflict resolution

Emotional Intelligence, accountability, conflict resolution, Mindset

Emotional Intelligence, accountability, conflict resolution, Mindset

An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1. Decrease the suffering of others
2. Restore the relationship
3. Restore pride
4. Relieve Guilt
5. Avoid punishment

The four ingredients of an effective apology:

1. Acknowledgment:
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2. EXPLANATION:
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic. The receiver of wrongdoing often will say, “you owe me an explanation.”

3. REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1. Decrease the suffering of others
2. Restore the relationship
3. Restore pride
4. Relieve Guilt
5. Avoid punishment

The four ingredients of an effective apology:

1. Acknowledgment:
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2. EXPLANATION:
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic. The receiver of wrongdoing often will say, “you owe me an explanation.”

3. REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1. Decrease the suffering of others
2. Restore relationship
3. Restore pride
4. Relieve guilt
5. Avoid punishment

The four ingredients of an effective apology:

1. ACKNOWLEDGEMENT:
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2. EXPLANATION:
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic. The receiver of wrongdoing often will say, “you owe me an explanation.”

3. REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1. Decrease the suffering of others
2. Restore the relationship
3. Restore pride
4. Relieve guilt
5. Avoid punishment

The four ingredients of an effective apology:

1. Acknowledgment:
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2. EXPLANATION:
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic. The receiver of wrongdoing often will say, “you owe me an explanation.”

3. REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.