Emotional Intelligence, accountability, conflict resolution, Mindset
Moving Forward after Conflict – July 4, 2019 Part 1
Emotional Intelligence, accountability, conflict resolution, Mindset
MindsetGo the Power of Apology June 28 Segment 4
An apology removes shame from the receiver of the apology and puts it on the maker of the apology.
5 Motives to apologize:
1. Decrease the suffering of others
2. Restore the relationship
3. Restore pride
4. Relieve Guilt
5. Avoid punishment
The four ingredients of an effective apology:
1. Acknowledgment:
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.
2. EXPLANATION:
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic. The receiver of wrongdoing often will say, “you owe me an explanation.”
3. REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.
The Power of Apology Segment 3 June 27, 2019
An apology removes shame from the receiver of the apology and puts it on the maker of the apology.
5 Motives to apologize:
1. Decrease the suffering of others
2. Restore the relationship
3. Restore pride
4. Relieve Guilt
5. Avoid punishment
The four ingredients of an effective apology:
1. Acknowledgment:
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.
2. EXPLANATION:
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic. The receiver of wrongdoing often will say, “you owe me an explanation.”
3. REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.
Train your employees to offer a sincere apology June 28, 2019
An apology removes shame from the receiver of the apology and puts it on the maker of the apology.
5 Motives to apologize:
1. Decrease the suffering of others
2. Restore relationship
3. Restore pride
4. Relieve guilt
5. Avoid punishment
The four ingredients of an effective apology:
1. ACKNOWLEDGEMENT:
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.
2. EXPLANATION:
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic. The receiver of wrongdoing often will say, “you owe me an explanation.”
3. REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.
The Power of Apology MindsetGo Radio Show Segment 1 June 27
An apology removes shame from the receiver of the apology and puts it on the maker of the apology.
5 Motives to apologize:
1. Decrease the suffering of others
2. Restore the relationship
3. Restore pride
4. Relieve guilt
5. Avoid punishment
The four ingredients of an effective apology:
1. Acknowledgment:
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.
2. EXPLANATION:
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic. The receiver of wrongdoing often will say, “you owe me an explanation.”
3. REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.
O’Gara Financial and MindsetGo Partner to Launch New Approach to Corporate Wellness
Woburn, MA – 08/14/2018 – In a move to create more comprehensive solutions for their client’s wellness and benefit programs, O’Gara Financial Group announces a collaborative enterprise with MindsetGo. O’Gara specializes in all aspects of the insurance and employee benefit space and takes an individualized, tailored approach to enable clients to build benefit packages that works for them AND their employees.
The MindsetGo mission, according to founder and President Mark Altman, is to address more than just behavior; it is a holistic approach to shift mindsets, inspire the learning process, build confidence, and apply new-found knowledge to both personal and professional lives.
O’Gara will offer wellness solutions through MindsetGo’s Body, Mind, Bottom Line training and coaching development programs. In response to the various challenges for clients and their employees, O’Gara and MindsetGo intend to solve ongoing corporate challenges like program sustainability, employee engagement and retention.
“Providing the skills and tools to enable people to take control of their health and effectively incorporate wellness programs while keeping costs down will be a win-win for all our clients”, says owner, Josh O’Gara. “To that end,” O’Gara added, “the joint effort with MindsetGo will be a foundation for plans that interest potential recruits, retain employees and engage users to embrace the concept of wellness. Employees need—and expect—plans that simplify procedure, offer a network of suppliers for their varied needs, and encourage financial and physical wellbeing.”
MindsetGo, located in Westborough, MA, specializes in strengthening relationships, incorporating influence and mastering the art of presentation; through training, coaching and motivational speaking.
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If you would like more information, please contact Josh O’Gara at 617-794-0477 or email josh@ogarafg.com.
Mark Altman – Voice America
Mark Altman is a guest on the Get into College podcast discussing ways to prepare for the communication and life challenges of freshman year.
Chamber Exchange TV Show
Worcester Regional Chamber of Commerce CEO interviews MindsetGo Founder on the principles of effective communication.
Radio Entrepreneurs
Jonathan Freedman interviews MindsetGo founder Mark Altman on how communication has changed and how his training programs address the problems texting and social media have created.