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The abilities to control or redirect disruptive impulses and suspend judgment to think before acting are vital when responding to crisis. Learn critical aspects of emotional intelligence by tuning into your own and your team’s emotions to influence behavior and maintain focus. Mark will discuss how to:

• Handle irrational thinking and overcome negative emotions
• Explore how your emotions impact work performance and relationships
• Disconnect to become self-aware of the best way to proceed
• Apply strategies to reframe negative self-talk patterns into positive patterns
• Find opportunities in setbacks


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